Performance Excellence

The principals at American Informatics strongly believe that success in today's business climate depends more than ever on the ability of organizations to meet or exceed customer expectations in a cost-effective manner. Yet few organizations have a well-defined or clearly articulated quality system that is designed to profitably produce products or services that meet customer needs and expectations.

We believe the best way to do this is through the use of the Malcolm Baldrige Criteria for Performance Excellence. There is considerable research to indicate that organizations that use the Baldrige framework to assess, manage, and improve their organization's perform significantly better than other organizations. It is a proven method for getting results.

We provide both consulting and training services designed to help organizations achieve outstanding results using the Baldrige management method. We have had extensive experience using the Criteria and continue to be involved in the Baldrige community in order to bring the newest ideas and best practices to our clients.